Warranty
Every product we sell carries a 15-day warranty against manufacturing faults, on top of your 7-day right to return.
What is covered
Any manufacturing fault. A charger that stops delivering power, a port that fails, an earphone channel that dies, a button that stops responding. If it broke because it was made that way, it is covered.
What is not covered
- Physical damage — drops, crushing, cut cables
- Liquid damage
- Damage from a power surge or a non-standard adapter
- Normal cosmetic wear
What we do not ask you for
We do not require an unboxing video. Other shops in this market do, and it is a way of making claims difficult rather than a genuine anti-fraud measure.
You do not need the original box. You do not need a printed invoice — your order number is enough.
How to claim
Message us on WhatsApp at 0310 4560430 with your order number and a short description of the fault. A photo or video helps but is not mandatory.
We reply the same day. If the fault is confirmed, you get a replacement or a refund — your choice — and we pay the delivery both ways.
After 15 days
We will still help. Many of the brands we stock run their own manufacturer warranty, and we will tell you how to claim it and give you the model number and purchase details you need. What we will not do is pretend a longer cover exists than we can honour.
Why 15 days
Because almost every genuine manufacturing fault in a charger or a pair of earphones shows up in the first fortnight of use. It is a window we can honour quickly and without argument, rather than a longer promise that turns into a dispute.